What it is
A utility problem can mean a pothole, broken lighting, rubbish, a damaged pavement, water, or public transport. For such reports, the City of Belgrade names the 11-0-11 Service Centre, which links the City Administration with public utility companies, secretariats, inspectorates, and the municipal enforcement service. In other Serbian cities, the official recipient depends on the local authority or the relevant utility company.
Why it became important
On July 7, Kreni-Promeni launched Prijavi-Reši for local-problem reports across Serbia. N1 and Danas relayed the movement’s statement that its team checks reports, contacts responsible institutions, visits the site when needed, and may organise residents around a problem. This is a civic campaign, not a City of Belgrade channel.
Current status
As of July 15, 2026, the City of Belgrade says 11-0-11 is available around the clock for reports, questions, objections, and suggestions about utility problems and city services. Prijavi-Reši accepts reports through a form and by email; the promise of verification and further action comes from Kreni-Promeni. Submission through the platform alone does not confirm that an official service has logged a case or started handling it.
Why it matters
For a problem within Belgrade city services, 11-0-11 is the direct official route. Prijavi-Reši can be useful where public attention or support from other residents is needed, but it should not be treated as an official case-tracking system. Keeping the date, exact location, photographs, and a short description helps both the city service and the civic platform identify the problem.
What is still unclear
It is not yet clear whether Kreni-Promeni will publish clear rules for handling reports and outcomes for individual cases. For residents outside Belgrade, the practical question remains which municipality or utility company is responsible for a particular problem and where its official contact channel is published.